Call Center Sales Representative Hybrid - Bilingual; Spanish​/English at AT&T Arizona

This Bilingual (Spanish / English) hybrid-remote position reports to our 1355 W University Dr, Mesa, AZ 85201 location. If selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

Our Bilingual (Spanish / English) premier service consultant position earns $24.31 hourly plus commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals can earn top representatives $62,680+ per year.

As a Bilingual (Spanish / English) Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

• Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40‑hour per week schedule, which may include nights, weekends, and overtime.

Paid training will set you up for success.

• Commissioned sales experience highly preferred.
• Unwavering customer focus.
• Strong work ethic.
• Adaptability.
• Problem‑solving skills.
• Attention to details.
• Bilingual (Spanish / English).

• Medical, dental, and vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid time off and holidays – Employees receive 1 week of PTO after 6 months and 2 weeks after the first year. There are at least 8 company‑designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid parental leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption reimbursement.
• Disability benefits (short‑term and long‑term).
• Life and accidental death insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity, group legal.
• Employee assistance programs (EAP).
• Extensive employee wellness programs.

• Verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection).
• AT&T will provide the equipment you’ll need to get started (keyboard, monitor, computer, mobile device, etc.).
• Your workspace must meet WFH standards (technical, security, physical, noise levels, clean‑desk policy, etc.).
• You will participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace set‑up, video chats, etc.).
• You must be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Weekly

Hours:

40. Time Type:
Regular.

Location:

Mesa, Arizona.

It is the policy of AT&T to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.