Customer Service Representative - Brazilian Portuguese

Job Description

Just imagine joining a team that speaks a world of different languages. Now experience it for real.

As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working.

Training will be held in person in our brand‑new building in The Beam on Farmer in Tempe. This classroom‑based training will take 4–5 weeks.

This is a fixed‑term contract until 29 January 2027.

As a Customer Service Representative, you’ll be responding to LEGO fans from all corners of the world during our peak season.

We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance‑based/discretionary bonus of up to 10%. Full in‑person training will be given with an up to 4‑week induction followed by on‑the‑job support.

We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Representative the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.

Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

• You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9:00 am to 5:00 pm MST Monday through Friday; but is subject to change.
• We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8:00 am to 12:00 pm.
• Full‑time employees work 5 days a week, with a maximum of four weekend days scheduled in a four‑week period, based on volume. This will go into effect once you have completed the 4‑week training program and are ready to work independently.

If you can keep cool when LEGO mini‑figures are losing their heads, then we want you on our team! You’ll bring energy, compassion, and fluency in English and Brazilian Portuguese.

• Respond to consumers in both English and Brazilian Portuguese - spoken and written.
• Engage with consumers via phone and email. Handle a range of topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

If you’re excited to create magical moments for fans everywhere, don’t wait! Apply now!

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.
• Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
• Your workplace – You’ll find this at the top of this advert and when you join the team, we’ll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belongs. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

We conduct drug screening as a part of our drug‑free workplace policy and in support of our commitment to the health and safety of our employees.