Customer Experience Banker

Overview

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you serve as a Financial Concierge for walk‑in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and recommending appropriate deposit, loan, and other banking products and services.

You will process customer transactions accurately and efficiently while providing exemplary customer service and educating customers on bank products, services, and technology.

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk, and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation.
• Other duties as assigned.

• Basic Qualifications: High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
• Preferred Qualifications: 1 year or more in customer service in banking, financial services, or goal‑driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status:
No (eligible for overtime pay).

Workplace Type:
Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in‑office and remote work. Remote employees may be invited to join in‑office teams for collaborative moments. Specific arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including F‑1, H‑1B, O‑1, TN, E‑3, and other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Huntington is an Equal Opportunity Employer.

Tobacco‑Free Hiring Practice.