Customer Service Representative - German

Job Description

Just imagine joining a team that speaks a world of different languages. Now experience it for real.

As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

This permanent role is for our new North American contact centre based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working. Training will be held in person in our brand‑new building in The Beam on Farmer in Tempe. This classroom‑based training will take 4‑5 weeks.

As a Customer Service Representative, you’ll be responding to LEGO fans from all corners of the world during our peak season.

We offer a starting salary of $46,450 per annum plus a performance‑based/discretionary bonus. Full in‑person training will be given with an up to 4‑week induction followed by on‑the‑job support. We also offer a hybrid‑work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.

• First four weeks: induction training from 9:00 AM to 5:00 PM MST, Monday through Friday (time subject to change).
• Multiple shifts with flexible start times (even at the half‑hour) ranging from 8:00 AM to 12:00 PM.
• Full‑time employees work 5 days a week, with a maximum of four weekend days scheduled in a four‑week period, based on volume. This schedule applies after completion of the 4‑week training program.

If you can keep cool when LEGO mini‑figures are losing their heads, we want you on our team. You’ll bring energy, compassion, and fluency in English and German.

• Respond to consumers in both English and German – spoken and written.
• Engage with consumers via phone and email, handling a range of topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

• Family Care Leave – enhanced paid leave options for important times.
• Insurances – life and disability insurance for all colleagues.
• Wellbeing – access to the Headspace app and various wellbeing initiatives and programs run by local teams.
• Colleague Discount – generous discount from day 1.
• Bonus – rewarded through our bonus scheme when goals are reached and if eligible.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belongs. The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

We conduct drug screening as part of our drug‑free workplace policy in support of the health and safety of our employees.

Online application accessibility is intended for people with disabilities. For assistance completing the application process, please contact the HR Service Desk at 1.860‑763‑7777, option #3. These communication channels should be used for those having difficulty accessing our online channels, not to inquire about job opportunities.