Customer Care Representative - WFH Indiana

Job Summary

The Customer Care Representative is the frontline representative and image of MTM Health, handling inbound calls from members, clients, and facilities. The role delivers customer service that meets or exceeds NCQA standards, assists with scheduling, and removes barriers to care.

• Handle inbound calls from members, clients, and facilities.
• Manage 60–80 calls per day, with increased volume on Mondays.
• Navigate system applications to access member data, book appointments, and provide information on services.
• Maintain accurate call logs and update member records as needed.
• Escalate complex issues to appropriate teams.
• Deliver customer service that meets or exceeds NCQA standards.

• Must currently reside in Indiana.
• 1 year of call‑center experience.
• 6 months of customer‑service experience.
• Basic typing/computer experience with excellent navigational skills.
• High‑speed Internet access: minimum upload 3
  
  Mbps, download 30
  
  Mbps; wireless/Wi‑Fi “air cards” prohibited.
• Quiet, distraction‑free workspace at home.

• Hourly rate: $16.00.
• Health, Dental, and Vision Insurance.
• Life and Disability Insurance.
• 401(k) Retirement Plan with company match.
• FSA and HSA savings plans.
• Wellness program with incentives.
• Voluntary and ancillary plans.
• Additional perks.
• Pay on demand.
• Paid time off and holiday pay.
• Birthday holiday.
• Maternity/paternity leave.
• Continuing education reimbursement program.
• MTM perks discount program.
• Career development programs.

MTM Health is an equal‑opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.