Senior CX & Escalations Specialist
Remote / Online - Candidates ideally in
Concord, Cabarrus County, North Carolina, 28027, USA
Listed on 2026-07-04
Concord, Cabarrus County, North Carolina, 28027, USA
Listing for:
Dormont Manufacturing Co
Remote/Work from Home
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Upstart is seeking a Senior Customer Contact Specialist to join their team in North Carolina. This role involves supporting applicants across phone, email, and digital channels, handling a variety of inquiries, and ensuring that customer experience meets quality and compliance standards.
Ideal candidates will have 1–2 years of customer service experience in a financial services environment and must be able to manage escalations professionally while adhering to company guidelines. The position allows for remote work but requires some in-office presence.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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