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AI-Driven Customer Support Leader; SaaS
Remote / Online - Candidates ideally in
Maynard, Middlesex County, Massachusetts, 01754, USA
Listed on 2026-07-04
Maynard, Middlesex County, Massachusetts, 01754, USA
Listing for:
ClearGov
Remote/Work from Home
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Clear Gov is seeking a Senior Manager, Customer Support to lead and optimize our technical support team. The role includes mentoring team members, managing ticket workflows, and ensuring customer satisfaction with accurate solutions.
The ideal candidate will have experience in a B2B SaaS environment, strong leadership skills, and a passion for customer service. This position is crucial for driving improvement based on customer feedback and enhancing operational efficiency.
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