Customer Service Representative - Onsite or Remote

Job Description

Location:

Sioux Falls, SD

Job Status:
Full-Time and Part-Time

Company: PREMIER Bankcard

• Full-Time: Monday-Friday 12:30 pm-9:00 pm, every other Saturday 8:00 am-4:30 pm
• Full-Time: Monday-Friday 12:00 pm-9:00 pm, every other Saturday 8:00 am-4:30 pm
• Part-Time: Monday-Friday 2:00 pm-9:00 pm, other Saturday 8:00 am-4:30 pm (no Sundays)

This position is offered on-site in Sioux Falls and remote. Remote employees must live within 50 miles of a PREMIER location or be planning to relocate.

Base wage: $17.25-$19.15 per hour with opportunities to increase take-home pay.

$3.50 per hour additional for non-traditional hours for top performers.

Bilingual (English/Spanish) compensation is a 10% differential.

Top 75% of associates are eligible for incentives.

Career path from Associate I to Associate IV offers step-up in pay.

• Answer inbound calls about products and services.
• Understand policies and procedures for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Maintain a strong phone presence while assisting customers with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Extensive paid training program, up to 3 weeks in length, with ongoing training opportunities for future success.

• Full medical benefits for 20+ hours per week.
• Free dental and vision coverage.
• Generous time off plans (PTO, sick pay, bonus days).
• 401(k) with dollar-for-dollar match up to 5% of total compensation.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or other protected status.