Donor Matching Specialist

Donor Matching Specialist

Growing Generations is a place where passion and commitment fulfill dreams and deliver an experience that is treasured forever. We are a family building families through surrogacy and egg donation, driven by unparalleled safety and quality standards. The Growing Generations experience inspires trust, creates legacy, and makes the impossible possible. Our agency was founded in 1996, and we have had the privilege of assisting clients who reside all over the world and have helped bring over 2,000 babies into this world.

The Donor Matching Specialist plays a key role in guiding Intended Parents throughout the donor matching journey. The role combines elements of coordination, client service, strategic collaboration, and sales, requiring a deep understanding of Intended Parent needs and the ability to translate those into successful matches. While this role is highly collaborative and team-oriented, the ability to work independently, take initiative, and manage responsibilities autonomously is critical to success.

What you'll do:

• Provide personalized support and guidance to parents from lead nurturing, to donor selection, and ultimately confirming donor matches.
• Develop a deep understanding of our donor programs offering insights, tailored recommendations, and warm introductions if additional support is needed.
• Conduct consultations to understand clients' preferences, values, cultural considerations, and needs.
• Collaborate with our donor team and Intended parent clinics to review candidates, answer questions, and confirm matches.
• Maintain accurate, up-to-date records in internal systems (CRM, IP portal, internal sales trackers etc.) and ensure all client facing documents are up-to-date and accurate.
• Communicate timelines and next steps clearly to clients, ensuring transparency and realistic expectations.
• Work closely with the Client Development/Sales to share insights, industry trends, and improvements to the matching process.

What you'll need to succeed:

• Customer service or sales-related experience.
• Strong interpersonal and communication skills and the ability to support clients with empathy and professionalism.
• Excellent organizational and time-management skills; capable of handling multiple cases and shifting priorities.
• Proficient in using CRM systems, databases, and virtual communication tools.
• Passion for helping build families and understanding of the sensitive nature of fertility journeys.
• Experience working with a wide variety of families from various backgrounds.

What are the benefits:

• A competitive health plan that includes health, dental and vision
• 401(k) with company match
• "Take What You Need" PTO
• Tuition Assistance
• Paid Holidays
• LTD/STD/Life Insurance
• Wellness Programs
• The ability to work hybrid or remote based on location
• And much more!

North Star and its companies are an equal opportunity employer. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.