Service Scheduling Administrator; Part-Time : in Charlotte Job Charlotte North Carolina USA,Customer Service/HelpDesk

Position: Service Scheduling Administrator (Part-Time) : 201966 at HKA Enterprises in Charlotte,

Service Scheduling Administrator (SSA)

We are seeking a detail-oriented and customer-focused Service Scheduling Administrator (SSA) to support service operations by coordinating, assigning, routing, and adjusting workloads for field service personnel. This role plays a critical part in maintaining efficient operations and ensuring timely response to customer service requests and emergency situations. The SSA serves as a central point of contact for technicians, first responders, and emergency customer calls while providing scheduling support across a multi-state service territory operating 24/7/365.

The ideal candidate will possess strong analytical, problem-solving, and communication skills, along with experience using SAP and C4C Mobility systems.

Pay: $25.00 per hour

Work Arrangement

Training Period

Onsite training required at:
Charlotte North Operations Center
Training will be conducted five days per week in the office.

Post-Training

Fully remote
Part-time position (22+ hours per week)
Additional hours may be available based on business needs and worker availability.
Required coverage:

Weekends: 7:00 AM - 6:00 PM
Holidays: 7:00 AM - 4:00 PM

Key Responsibilities

Assign, route, and adjust workloads for field service personnel.
Monitor and optimize work schedules based on operational demands.
Answer inbound calls from technicians, first responders, and emergency customers.
Research and resolve scheduling and customer service issues.
Support emergency response operations and after-hours technician assistance.
Coordinate service work across a multi-state territory operating on a 24/7/365 schedule.
Monitor workflow and workload distribution for field personnel.
Utilize SAP and C4C Mobility systems to manage service operations.
Maintain accurate records and scheduling information.
Exercise sound judgment and problem-solving skills in dynamic operational environments.
Collaborate with field operations personnel and leadership teams.
Ensure timely and accurate handling of emergency service requests.

Required Qualifications

High School Diploma or GED.
Experience using SAP.
Experience using C4C Mobility (SAP Cloud for Customer Mobility).
Strong customer service and communication skills.
Excellent analytical and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and scheduling skills.
Proficiency with computer systems and business applications.
Ability to work independently in a remote environment after training.

Preferred Qualifications

Experience in scheduling, dispatching, workforce management, or service coordination.
Experience supporting utility, natural gas, energy, field service, or emergency response operations.
Experience managing technician workloads and route optimization.
Call center or customer support experience.
Experience supporting 24/7 operational environments.

Physical Requirements

Primarily sedentary office/remote work.
No physical labor required.
No PPE required.
No driving required.
No lifting requirements.
No exposure to hazardous work conditions.