Francophone Customer Support Representative – Remote

Are you a fluent French speaker with strong English skills? Looking for a full-time remote opportunity where you can grow your career?

At Talent Pop App, we’re building a world-class customer support team and are looking for talented Francophone professionals who are passionate about delivering exceptional service and creating positive customer experiences.

To be prioritized, please make sure to select BOTH French and English in the "Languages You Speak" section of your application.

• Customer Support:
  Assist customers via email, chat, and phone in French and English.
• Issue Resolution:
  Troubleshoot and resolve product, order, and account-related concerns.
• Customer
  
  Experience:
  
  Deliver high-quality, empathetic, and solution-oriented support.
• Documentation:
  Accurately log interactions and updates using CRM tools like Zendesk or Salesforce.

• Language
  
  Skills:
  
  Fluent in French (C1/C2) and proficient in English.
• Experience:
  
  Minimum of 1 year in customer service (BPO, call center, or SaaS is a plus).
• Technical
  
  Skills:
  
  Comfortable navigating CRM systems and digital tools.
• Soft Skills:
  
  Strong communication, attention to detail, and problem-solving ability.
• Work Ethic:
  Reliable, proactive, and able to work independently in a remote setup.

• Stable internet connection (minimum 25 Mbps upload/download).
• Reliable computer (Intel i5 or equivalent minimum).
• Quiet and professional workspace.
• Headset with a clear microphone.

• Fully Remote:
  Enjoy the flexibility of working from home.
• Career Growth:
  Opportunities for advancement and skill development.
• Benefits:
  Paid time off and monthly health stipend.
• Performance Rewards:
  Bonuses and incentives for top performers.

If you’re ready to be part of a collaborative and fast-growing international team, we’d love to hear from you. This position is directly with Talent Pop App. Take the next step in your career with us!