Consumer Engagement Specialist - Health Insurance

Job Title

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

• Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities

• Demonstrated ability to communicate clearly and concisely verbally and in writing

• Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product

• Group Retiree additional requirement: proficient with Group Retiree resources and processes

• Drive execution of Agent Experience as outlined in the AE SOP including:

• Site/Agent/Team contests driven by vendor as well as CLIENT
• Signage and CLIENT brand material
• Visuals to drive performance such as ranking postings, agent recognition, etc.
• Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide necessary agent coaching/remediation
• Recognize and reward positive UES/NPS surveys.
• Managing and leveraging CLIENT Swag
• Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.

• Consumer focus

• Listening

• Teamwork

• Self-motivating

• Multi-tasking

• Creativity

• Ability to remain focused and productive each day though tasks may be repetitive

• Self-driven and ambitious

• Outgoing personality with high energy

• Passion around providing our consumers with an outstanding experience

• Creativity and drive to create a culture that is motivating and engaging for the site agents

• Is a people person

• Prior stable work experience

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.