Customer Care Representative II, III

Title:
Customer Care Representative II, III

Location:
Columbus, GA

Start date: 9/14/2026

Training: On‑site training Monday‑Friday for the first 8 weeks, followed by onsite post‑training for an additional 6 weeks. Full attendance required.

Schedule: Training hours: 8:00 AM – 5:00 PM EST. Post‑training shifts: 8:00 AM – 11:00 PM EST, Monday‑Friday, with possible weekend overtime.

• Analyze problems and provide information/solutions, operating a PC/image station to obtain and extract information, documenting activity in the database.
• Document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with internal functions to ensure timely handling of customer requests.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
• Perform basic customer service functions proficiently.
• Receive and place follow‑up telephone calls/emails to answer customer questions.
• Make outbound calls related to Zip Drug business.
• Handle walk‑in inquiries.
• Apply deviation from standard practices with computerized assistance as needed.
• Seek, understand, and respond to the needs and expectations of internal and external customers.

• A career path with opportunity for growth.
• Tuition reimbursement for Associate’s or Bachelor’s degree or further education.
• Affordable health insurance, dental, vision, and basic life coverage.
• 401(k) match, paid time off, holiday pay.
• Annual incentive bonus and annual increases based on performance.

• Customer Care Representative II: HS diploma or equivalent plus at least 1 year of experience in an automated customer service environment (or equivalent education/experience).
• Customer Care Representative III: HS diploma or equivalent plus at least 3 years of experience in an automated customer service environment (or equivalent education/experience).

• Ability to work from home with hard‑wired internet and a quiet private workspace.
• Passion for serving others, empathy, willingness to go above and beyond to resolve member questions.
• Strong customer advocacy, listening and problem‑solving skills.
• Composed multitasker capable of navigating multiple computer applications efficiently.
• Strong work ethic, reliability, punctuality, accountability, and follow‑up commitment.
• Flexible, quick learner, willing to adapt to changing customer and business needs.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation may contact elevancehealthj for assistance.