Customer Success Support Associate , Bilingual

About the role

As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service.

Our defined customer support career ladder provides opportunities for growth and advancement within the organization.

• Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations
• Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers
• Work cross-functionally with internal and external partners to resolve customer issues
• Provide best-in-class customer service to a geographically diverse clientele
• Adapt to an evolving startup environment with a proactive and solutions-oriented mindset
• Manage caseloads efficiently, ensuring timely follow-ups with customers
• Support other areas of the organization as needed
• Meet company performance standards and adhere to a structured workforce management schedule

• Fluency in both English and Spanish (written and verbal) is required
• 1+ years of experience in a customer-facing role—customer support, account management, or call center experience preferred but not required (or equivalent college experience)
• Passion for delivering excellent customer service
• Strong organizational skills, with the ability to multitask and manage deadlines effectively
• Confident, professional, and empathetic communication skills across phone and email
• Ability to remain calm and solution-focused in high-stress situations
• Attention to detail, ensuring accuracy in written communication and issue resolution

• Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays
• Standard Monday-Friday work schedule with no weekends or evenings
• This is a full-time position 40 hours a week

At Human Interest, the base salary for this position spans $18.00 - $20.00 per hour and is based on location, skills, and experience. Additional compensation may include bonuses, commissions, and equity. All employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history or criminal history prior to a conditional offer.

• A great 401(k) plan with dollar-for-dollar employer match up to 4% of compensation and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Enhanced mental health support for employees and dependents
• Fertility healthcare and family forming benefits
• Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.