Talent Pool - Upcoming ; Indianapolis

About Our Company

Freedom Care is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can‑do positive approach to challenges)

At Freedom Care, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other legally protected characteristics.

We’re building a talent pool of strong customer service professionals. We’re searching for talented and motivated individuals for the following roles:

• Home Care Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one over the phone.
• Intake Specialist I: work closely with patients and caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them over the phone.
• Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining Freedom Care.
• Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.

• The ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
• Strong emotional intelligence, and be able to work well in a team.
• Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while multitasking and note taking.

Pay rates typically range between $19-$24 hourly depending on experience with a 401(k), health, dental, vision and life insurance.

This is a remote position with possible travel to our Freedom Care Indiana office on a monthly basis. Our office is located in Indianapolis, IN.

• Impact Lives:
  You’ll play a vital role in supporting individuals and their families in need.
• Growth opportunities:
  We offer a supportive environment for professional development and advancement.
• Competitive benefits:
  Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.

Base pay range for this role is between $18.00 and $20.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon various factors including skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation range: $18 - $22 USD per hour.