Fraud Operations Specialist - Train On-Site Home Office Program

Train On‑Site / Home Office Program

This position requires you to complete training on site at 1000 Technology Drive, O'Fallon, MO 63368. After training, you may have the option to participate in our Home Office Program, working from home if you meet performance, working‑condition, and technology requirements.

• Competitive rates start at $20.05/hr.
• Day 1 Health Benefits.
• State of the Art facility.
• Flexible Work Strategies.
• Collaborative team environment.
• 401(k) match.
• Tuition Reimbursement.
• Incredible opportunity for both career and personal growth.

This entry‑level position is responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact and protecting our client’s account and identity.

• Perform investigation of potential fraud activity on existing credit card accounts.
• Respond to inbound client inquiries and assist with specific service‑related requests and concerns.
• Provide solutions to client issues through the usage of all available resources under limited supervision.
• Complete assigned tasks in an accurate and timely manner.
• Consistently achieve individual and team performance targets.
• Contact card members to verify charges and recent activity to identify any potential fraud.
• Ensure a positive customer experience.
• Determine specific verification procedures to be used in processing customer’s information.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

• 1–3 years relevant experience.
• Minimum 1 year of customer service experience.
• Ability to process both inbound and outbound client calls.
• High attention to detail with the ability to interpret data and organize information.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

• High School diploma or equivalent.

Resume is required for consideration.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.