Customer Service; remote work

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.

Must be willing to listen, learn, and resolve any customer inquiry.

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and go above personal and team target goals.
• Record, organize and file customer interactions and account changes.
• Able to up‑sell if needed.
• Able to schedule call‑backs and appointments to resolve customer needs.

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer‑focused for positive customer experience and resolution.
• MUST RESIDE IN CALIFORNIA.

• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Tremendous upward mobility into other positions and management.
• Flexible hours.
• Remote Position(s) available (work from home).