Seasonal Agent Support Representative; Remote - UT

Health Sherpa Agent Support Team Seasonal Contract Opportunity

We are looking for individuals with experience providing detailed troubleshooting assistance, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet access for the duration of the role. Joining Health Sherpa will give you the opportunity to gain expert level knowledge within the health insurance industry.

You will report to a Supervisor on your team and work with us through the end of December 2026. There is a possibility of a term extension into January 2027 if Open Enrollment is extended.

Please note we are only hiring employees in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.

• Spend your day in a queue taking calls from insurance agents across the country
• Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
• Help agents troubleshoot the platform and answer questions about applications and referrals
• Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
• Support with other related tasks as needed

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• Previous customer service experience
• 3+ years of combined education, work, or volunteer experience
• Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
• A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
• A work space that is free of background noise and distraction to provide information privacy
• Reliable home internet with download speed exceeding 128
  
  Mbps

• Fully remote employment
• Hourly wage: $16 ($18 for bilingual in Spanish)
• Computer and equipment for the duration of the role
• Monthly internet stipend
• Paid training
• Overtime opportunities

As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know.

We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal-opportunity employer and a fun place to work. Come join the team at Health Sherpa!