Customer Service Representative

Make a difference.

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

• Ensure every customer experience is top notch in quality
• Be the front end customer support for  and extended hours support for internal and external customers. You will also assist in live chat.
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High School education
• 2 year or 4 year degree preferred

Sunday 8a-5p, Monday & Tuesday 2p-10p, Wednesday & Thursday 8a-5p.

This is a remote position with requirements to come into the Chesterfield, MO office once a quarter for department meetings. The first 6-8 weeks would also be in office for training purposes.

The expected pay rate for this position is starting at $19.00 per hour depending on experience.

• Multiple plan options for Medical
  , Dental
  , Vision
  , and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts
  .
• Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans
  .
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation &
  Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program
  .
• Reach your career goals with our Educational Reimbursement and Career Development Programs
  .
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Equal Opportunity Employer/Vet/Disabled