Client Support Agent

Job Description

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work‑from‑home (remote) opportunities. We are onboarding independent customer service contractors to service client support programs for nationally recognized brands. Client Support Agents will work from home and be the primary link between our clients' current and potential customers.

Client Support Agent – Independent Contractor (not an employee role). This opportunity is best suited for individuals who can work independently, follow structured processes, and meet performance expectations without constant supervision.

• Handle customer service calls professionally.
• Resolve customer inquiries professionally and efficiently.
• Accurately document call details and outcomes.
• Meet attendance, quality, and performance benchmarks.
• Maintain compliance with program requirements.

What it takes to succeed:

• Outstanding problem‑solving skills.
• Patience and empathy – ability to manage stress and work under pressure.
• Excellent communication skills in writing and verbal, with outstanding listening skills.
• Ability to provide knowledgeable, friendly, and professional customer service.
• Experience navigating and efficiently using program tools and software.
• Basic computer skills.

Qualifications:

• Must be a legal US Resident and Citizen.
• Must be at least 18 years of age.
• Must be able to pass a 7‑year criminal background check.
• Must be able to work at least 15 hours (30 intervals) a week.
• No degree necessary – a great work‑from‑home opportunity for anyone ready to invest in themselves and work hard.
• Previous customer service experience is preferred, but not required.

• Windows 11 ONLY – no Chromebooks or Macs allowed.
• 8 GB RAM PC (minimum), 16 GB RAM PC (preferred).
• Dual monitors.
• Noise‑canceling USB headset.
• Hardwired internet connection (Ethernet; no Wi‑Fi).

• Certification and startup requirements apply.
• Contractors are responsible for managing their schedule and performance.
• Apply only if you are prepared to meet professional standards and commit fully to certification and onboarding.

• No degree necessary – a great work‑from‑home opportunity for anyone ready to invest in themselves and work hard.
• You can create your work schedule to fit your needs, whether you want a full‑time or part‑time schedule.
• You have the opportunity to receive performance‑based compensation or other incentives.
• You can work remotely.