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Vice President, Customer Success
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-07-08
New York, New York County, New York, 10261, USA
Listing for:
Remote Jobs
Remote/Work from Home
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Overview
Employer Industry: Technology Solutions in Supply Chain Management
Why consider this job opportunity:
- Salary up to $289,000
- Eligible for bonus pay
- Fully remote work environment
- Flexible paid time off available from the date of hire
- Comprehensive benefits package, including health, dental, vision, and 401(k) with company match
- Opportunities for career advancement and promoting from within
- Drive Net Revenue Retention (NRR) through renewals, price uplift, and churn reduction
- Own the end-to-end customer onboarding experience, ensuring alignment with customer outcomes
- Lead and scale global customer support operations, meeting service level agreements and performance targets
- Develop and implement customer training strategies to enhance product adoption and renewal success
- Collaborate cross-functionally with Sales, Product, and Engineering to influence customer outcomes and support processes
- 8-12+ years of experience in Customer Success within a global B2B SaaS company
- Proven leadership experience managing Customer Success, onboarding, and enablement teams
- Strong track record of driving NRR, renewals, and expansion
- Excellent analytical skills with the ability to turn data into actionable insights
- Bachelor's degree required;
Master's degree is a plus
- Familiarity with Customer Success platforms (e.g., Gainsight, Totango), CRM, and LMS tools
- Background in working closely with Product and Sales leadership
- Experience with both enterprise and mid-market customer models
#Technology Solutions #Customer Success #Remote Work #Career Growth #Competitive Benefits
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