Remote Customer Service Representative

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments—creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

$14.00/hr

We are not hiring in the following geographies: AK, CA, DE, FL, GA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. We are also not hiring in the following areas:
Washington D.C., Minneapolis MN.

• Work From Home
• Full Time Employment (40 hours/week)
  • Must have flexibility to work any of our 8‑hour shift schedules during our business hours.
  • Business
    
    Hours:
    
    Monday – Sunday, 24/7
• Competitive Pay: $14.00 starting on day one
  • Pay is $14/hour which may be below your state's minimum wage; please take this into consideration when applying.
• Night differential: $1.50 per hour for any hours worked between 6 pm to 6 am EST, Monday through Sunday
  • This is not a specific overnight shift; the differential applies to hours you work that fall within that time window, based on your assigned schedule.
• Weekend Day Differential: $1.00 per hour (Sat and Sun, 6 am‑6 pm EST)
• Incentive Plan:
  Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence).
• Career Growth:
  Opportunities to advance your career in a supportive, innovative environment.
• Benefits:
  Comprehensive benefit options and a great work environment that values your success.

• Efficiently manage a high volume of inbound calls in a fast‑paced environment.
• Listen actively to understand customer needs and offer clear, accurate information.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions efficiently via web‑based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Maintain in‑depth knowledge of company and client programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

• A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three‑to‑six‑week paid training period.
• An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner.
• A calm and composed professional who can navigate challenging conversations with empathy and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech‑savvy problem solver who’s comfortable learning and adapting to new tools and technologies.
• A focused multitasker who thrives in a structured, high‑volume call center environment.

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• Working knowledge of computers and Windows applications.

• Completion of a mandatory 3‑week training program (Week 1 classroom; Weeks 2–3 call handling with support).
• Must maintain an average quiz score of 80 %+ and complete all required E‑Learning training.

• Must have a secure, reliable high‑speed internet connection, including a verified speed test of at least 50 download Mbps & 50 upload; no Wi‑Fi.
• Must maintain a dedicated work area with a desk, chair, power access, and direct LAN (wired) connection.
• Company equipment will be provided.

• 1 + years of previous call center experience.

Pa…