Customer Care Representative

Customer Care Representative Located in Arizona and Nevada

Location: Remote |
Job Type: Full-Time
Schedule: Shifts may include evenings and weekends
Compensation: Competitive pay + shift differentials for nights/weekends

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

• Benefits from Day One – Medical, dental, vision, and more
• Paid Time Off – Including holidays
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training – Paid virtual training to set you up for success

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Note:

This role does not involve cold calling, sales, or contract upgrades.

• Minimum Requirements:
  • High school diploma or GED
  • Customer service experience (call center, insurance, or banking preferred)
  • Strong communication, listening, and problem-solving skills
  • Ability to multitask using technology in a fast-paced environment
  • Reliable high-speed internet (25 Mbps down / 6 Mbps up)
  • Quiet, distraction-free home office setup
• Preferred Qualifications:
  • 2+ years of customer service experience
  • Prior remote work experience

• Full-time, 40 hours/week
• Shifts may vary and include weekends and holidays
• Must be available to work as late as 9 PM EST
• Periodic shift bids determine schedules based on business needs

If you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!