Remote Customer Service Representative

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego, CA If interested APPLY NOW for IMMEDIATE consideration. Benefits Customer Service Representative Details

• Location:
  
  MUST live within 2 hours of San Diego, CA 92108 – on site 1st day before going remote
• Required to come in for meetings or major projects
• Payrate: $17/hr+ - depending on bilingual status
• Required Availability:
  Mon-Fri only, hours vary 6a-6p, 32 to 40 hours per week, possible OT. Might need to be available from 5:30a-8p

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
• Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member

• Must have High School Diploma or GED
• Looking for any various experience, preferably in Customer Service or Call Center
• Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)