Spanish Bilingual Remote Customer Service Representative
Remote / Online - Candidates ideally in
Champaign, Champaign County, Illinois, 61820, USA
Listed on 2026-07-08
Champaign, Champaign County, Illinois, 61820, USA
Listing for:
VIMO INC
Full Time, Remote/Work from Home
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Job Overview
Company:
Vimo
Job Location:
Peoria, IL 61614
Position Type:
Full Time
Salary: $19.00-$20.50 hourly
Remote work
We are hiring Remote Customer Service Representatives to deliver an exceptional customer experience for health insurance enrollment.
Requirements- 18 years of age or older
- Complete background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the training period
- Committed to full attendance for paid 3‑week training period
- Minimum internet speed of 100mb/s with a hard‑wired ethernet cable/fiber broadband connection
- Not compatible with mobile internet service providers, satellites, Wi‑Fi adapters/extenders, or Wi‑Fi internet access
- Inbound and outbound calls
- Deliver the highest level of customer service consistently
- Manage customer accounts and provide technical support
- Application data entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem‑solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Pass required exams for training and certifications
- Adhere to regulated guidelines for communications via all channels
- Moderate to advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self‑motivated and success‑driven
- Paid training
- Full‑time, seasonal role with competitive hourly pay
- Performance and attendance‑based incentives in addition to base pay
- Convenience of working from home
- Collaborative and supportive team environment
- 401(k) match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
- Previous experience in customer support or technical support roles
- Experience with group or individual health insurance, or the Affordable Care Act
- Experience in a call center
- Familiarity with CRM systems and practices
- Spanish bilingual (additional plus)
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