Work from Home - Customer Service Coordinator - Digital Operations

Work from Home
- Customer Service Coordinator
- Digital Operations

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you!

To be eligible for this role, candidates must live within a 100-mile radius of one of the following zip codes (excluding CA) and report in person when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 19801 (Wilmington, DE)
• 85029 (Phoenix, AZ)
• 84120 (Lake Park, UT)
• 43213 (Whitehall, OH)

Responsibilities and Requirements

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (not a hotspot)

Compensation: $21 per hour.

Benefits:
At Capital One, you join a complete benefits program that is designed to help you be your happiest, healthiest self and support your well‑being.

Basic Qualifications

• High school diploma, GED or equivalent certification
• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience

Preferred Qualifications

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry

Work from Home Technology Requirements

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber with VPN speeds of at least 100 Mbps download and 10 Mbps upload

Work from Home Location Requirements

• Candidate must live within a 100‑mile radius of the specified zip codes and report in person when required with at least 24 hours notice; cannot work in California.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.