Customer Service Representative - Insurance Spanish Bilingual

AAA Auto Club Enterprises is hiring full‑time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry‑leading Insurance Call Center team.

If you’re passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

• Starting Pay: $24.00 – $26.00/hour
• Bilingual Fluency:
  English/Spanish fluency assessment provided
• Location Requirement:
  Candidates must reside within Southern California.
• Remote Training
  
  Schedule:
  
  Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday. Saturday shifts (9:00am-7:15pm) are required during bullpen (on‑the‑job training) to support live calls; when scheduled, a weekday off will be provided.
• Remote Work Schedule (Post‑Training):
  Full‑time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday‑Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (no DSL, satellite, Hot Spots, etc.).
• Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50mbps to 100mbps for download and 10mbps for uploads.
• A company‑provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call center experience preferred)
• Bilingual skills in English and Spanish, are required.
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, "can‑do" mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer.

Our organization participates in E-Verify.

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).