Senior Customer Support Specialist

Job Summary

We are seeking a dependable and customer-focused Senior Customer Support Specialist for a long‑term contract‑to‑hire opportunity supporting utility services in Denton, TX. This role is ideal for someone who enjoys helping customers, resolving account questions, and working in a structured, high‑volume customer service environment. This position offers a strong foundation for career growth, including an extensive paid training program, ongoing coaching, mentorship, and access to detailed knowledge resources.

The environment is team‑oriented and supportive, with leadership focused on helping employees build confidence, accuracy, and long‑term success. Because the training and learning curve are significant, this opportunity is best suited for candidates who are reliable, career‑minded, and committed to growing in a stable role. Although the position may be primarily remote after training, candidates located within commuting distance of Denton, TX are strongly preferred for occasional onsite business needs.

• Handle a high volume of inbound customer calls while delivering professional, accurate, and empathetic service.
• Assist customers with utility‑related inquiries, including billing questions, payment processing, account updates, and service requests.
• Process service orders and dispatch requests using internal systems and established procedures.
• Research customer accounts, perform basic billing calculations, and provide clear explanations to customers.
• Navigate multiple systems, applications, knowledge bases, and training resources while maintaining call quality and productivity.
• De‑escalate customer concerns, resolve issues when possible, and follow compliance and service guidelines.

• Pay Rate: $20.20 per hour.
• Employment Type:
  
  Contract/Temporary, temp‑to‑hire opportunity.
• Location:
  
  Denton, TX, remote/hybrid eligible after training.
• Company‑provided equipment for remote work.
• Comprehensive eight‑week paid training program.
• Ongoing coaching, mentorship, and support.
• Access to extensive training materials and knowledge resources.
• Opportunity to transition into a long‑term career position.
• Training attendance requirement: A maximum of one pre‑approved absence is permitted during training. More than one absence may result in removal from the assignment.

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401(k) and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program: /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.