Customer Operations

Open - apply now Full-time Hybrid W-2 employee Operations

Support scheduling, customer communication, documentation, and day-of coordination for Otesse service routes.

§ 01 — About the role

You would sit at the coordination center of Otesse: phones, email, estimates, schedule changes, dispatch notes, customer follow-up, and the small details that make service feel reliable.

This role is for someone who can stay warm with customers while staying precise with the operating system. The work is not scripted support; it is judgment-heavy coordination.

Hybrid means remote-friendly with in-person rhythm for training, operations reviews, and team coordination in the Hillsboro area.

• Handle customer communication across phone, email, text, and form submissions with clear next steps.
• Coordinate schedules by matching service type, geography, crew capacity, customer constraints, and job duration.
• Support dispatch with day-of route changes, access notes, crew updates, and customer expectation resets.
• Maintain records so booking notes, estimates, invoices, follow-ups, and customer preferences stay accurate.
• Spot patterns in repeat issues, missed notes, schedule gaps, and handoff failures before they become bigger problems.
• Protect the customer experience by closing loops instead of letting messages or status updates disappear.

Required:

• 2+ years in customer support, scheduling, dispatch, office operations, hospitality operations, or similar coordination work
• Comfort with phone calls, written customer updates, and fast context switching
• Reliable home work setup for hybrid days
• Ability to work a light weekend coverage rotation when scheduled
• Calm judgment when customers, crews, and schedules all need attention at once

Nice to have, not required:

• Home services, cleaning, moving, logistics, property management, or field-service experience
• Experience with Stripe, scheduling tools, CRMs, or route/dispatch software
• Interest in building repeatable operating playbooks

• Pay: $54-62k salary with review at 90 days, 1 year, then annually.
• Health, dental, vision with Otesse paying 80% of premium after 60 days.
• 401(k) with 4% match after 90 days. Vested immediately.
• Paid time off 10 days year one, 15 days year two, 20 days year three, plus sick time.
• Hybrid rhythm with remote-friendly work and in-person time when coordination is better face to face.
• Growth path toward dispatch lead, customer success, or operations manager as the business scales.