Logistics Support Associate

This position is responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts (including but not limited to, Pella Branch personnel, National Account field representatives, Carriers, Pool Points, Office & plant personnel). Interprets information and provides direction based on Pella’s shipping systems. Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers.

This position requires excellent interpersonal, written, and verbal communication skills. Problem‑solving skills are a must. The role involves using independent judgement with limited guidance or supervision. Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines. This position gives the flexibility to work from home and/or in house.

Advancement opportunities exist within this position. Demonstrated, strong performance with the desire to grow within the customer service team are taken into consideration for these advancement opportunities.