Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Bartlett, Shelby County, Tennessee, USA
Listed on 2026-07-09
Bartlett, Shelby County, Tennessee, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Cengage Group is looking for a Senior Manager, Customer Support in Nashville, TN. This role oversees a remote team and manages day-to-day operations for a customer support team that assists over 130,000 online learners annually.
The ideal candidate should have strong call center leadership experience, be customer-focused, and adept at leading teams in a fast-paced environment while maintaining operational goals. This position includes a competitive salary and bonus structure.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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