Customer Service Representative - Virtual Remote US TP

Overview

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Attention US Military Affiliated Job Seekers - Our organization works with partner companies to source qualified talent for their open roles.

The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

At this time, the employer can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
• Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. You will become a key contributor in making that happen. You will interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

• High School Diploma or equivalent
• Minimum Of 6 Months Of Customer Service Experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer Service And/or Sales Experience Preferred
• College degree preferred but not required

• Process Excellence:
  Demonstrate commitment to following established procedures and be customer service driven
• Collaboration:
  
  Ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication:
  Outstanding communication, listening, and analytical skills
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills
• Emotional Intelligence:
  Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness:
  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking:
  Quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented:
  Proactive approach to problem-solving with a focus on creating a positive customer experience

• Work from Home Requirements:
• Minimum subscribed download rate equal or exceeds 15.0 Mbps
• Minimum subscribed upload rate equal or exceeds 5.0 Mbps

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