Senior Manager, Remote Customer Support & Operations
Remote / Online - Candidates ideally in
Pawtucket, Providence County, Rhode Island, 02860, USA
Listed on 2026-07-09
Pawtucket, Providence County, Rhode Island, 02860, USA
Listing for:
Cengage Group
Remote/Work from Home
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Cengage Group is looking for a Senior Manager, Customer Support to oversee the ed2go customer support team serving over 130,000 learners. This role entails leading a remote team of around 30 employees, fostering a customer-focused environment, and striving for excellence in service delivery.
The ideal candidate will have extensive call center leadership experience, operational management skills, and the ability to adapt in a fast-paced setting. Interested candidates should have at least 7 years of experience in customer support and strong communication abilities.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×