Customer Service Representative- TPA - Pittsburgh

Position: Customer Service Representative- TPA -Must be located in Pittsburgh or Surrounding Area
Are you passionate about helping others and making a difference every day?

Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit's Department
-supporting members with their benefit questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc

What You'll Do:

- Answer incoming calls and emails from current and prospective employees, students and retirees.

- Complete different reporting and audits as needed

- Help members understand the benefits offered

- Solve problems quickly and accurately to avoid repeat calls

- Document all interactions in our system

- Navigate multiple tools while staying focused and responsive

- Make outbound calls to follow up or provide updates

- Stay up to date on policies and system changes

- Deliver compassionate, clear, and professional service every time

What You Need to Know:

- Pay: $19.10-$20.70/hour

- Schedule:

Must be available to work- day, evening and rotating shifts

- Hours of Operation:
Monday-Friday, 8:30 AM
-5:00 PM

- Location:

Must live within 90 miles of Pittsburgh or Erie

- Work Environment:
Remote work available after training; in-office options also offered

- Training:
Paid, comprehensive on-the-job training provided

- Growth:
Full benefits and a clear path for career advancement

Internet Requirements for Remote Work:

- Wired connection (Ethernet only)

- Minimum 20 Mbps download / 5 Mbps upload
- No satellite, hotspot, or DSL connections allowed

- Speed test required upon offer acceptance

If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!

+ High school diploma or equivalent required.

+ College degree preferred.

+ Minimum of 2 years of customer service and/or call center experience.

+ Proficient in typing required.

+ Proficient writing skills required.

+ Ability to make independent decisions required.

+ Knowledge of Microsoft Office and Excel spreadsheet program preferred.

+ Complex analytical skills necessary to evaluate customer inquiries.

+ Demonstrates good organizational skills.

+ A desire to help others and portray empathy in all situations.

+ Ability to learn complex health plan information.

+ Demonstrate flexibility and motivation to learn & grow in the position.

+ Flexibility in work schedule.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran