Credit Services Operator

Credit Services Operator (Non-LO-Administrative/Clerical)

The Credit Services Operator is responsible for providing excellent customer service for credit related calls. This position reports to the Credit Services Team Lead and ensures the consumer is routed to the right area that best supports their needs. This position does not negotiate or advise credit terms with consumers.

Customer Service

• Provides excellent customer service by professionally managing inbound calls from Home Centers, applicants, and various departments.
• Directs inquiries to the relevant departments as needed.
• Handles all Credit Services voicemails daily, promptly forwarding messages to the designated licensed Loan Specialists.
• Ensures every phone call is handled professionally and thoroughly.

Policy and Procedures

• Adheres to company image through professional service and actions.
• Maintains foundational understanding while adhering to VMF internal policies and procedures.

Other duties as assigned.

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

Qualifications:

• Education:
  
  High School diploma or equivalent required.
• Experience:
  
  0-2 years related experience preferred.
• Computer competency with navigation ability.
• Knowledge of AS400 and LINK a plus.
• Previous data entry experience is a plus.
• Great attention to detail and organizational skills.
• Must be able to navigate a computer system for providing Loan IDs when transferring calls to the appropriate departments.
• Must have good telephone etiquette.
• Willing to learn, hard-working, determined, and assertive.
• Ability to work in a team environment.

Physical Demands:

• Must be able to remain in a stationary position 75% of the time.
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• 90% communication methods completed over the phone, teams, and through email.
• Must be able to exchange accurate information at all times.
• Ability to identify and assess account status and determine appropriate process.
• Constantly works in an indoor temperature controlled, sealed window office environment.

Benefits:

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Enjoy coming "home" to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.