Gift Shop Representative, On Call

Position Summary

This is a front‑line customer service position. The on‑call role proactively and courteously solicits Gift Shop sales and ensures a respectful, positive, safe, and pleasant Gardens experience for all. The position requires availability on short notice, fewer than 20 hours per week, and on‑call scheduling. Hours are not regular and will be as‑needed.

• Greets Gardens visitors and Gift Shop customers pleasantly, courteously, and promptly and actively solicits Gift Shop sales.
• Processes customer purchases, exchanges, and returns.
• Relays visitor comments and concerns to management, including suggestions for Gift Shop inventory.
• Pulls damaged or un‑ticketed merchandise from the sales floor and follows proper procedures to resolve issues.
• Assists with Gift Shop opening and closing procedures as assigned.
• Accurately processes transactions and completes cash handling procedures as assigned.
• Supports team members and may assist in training as needed.
• Maintains back areas and stock rooms in an orderly, efficient, and clean condition.
• Completes assigned tasks and communicates updates to management and team members as needed.
• Supports merchandising efforts and overall presentation of the Gift Shop, including dusting, cleaning glass, and sweeping.
• Assists with Shipping and Receiving to ensure accuracy of incoming merchandise and proper ticketing.
• Provides timely and accurate information when answering Gift Shop phone calls.
• Works with all departments to support a high‑quality visitor experience.
• Attends worksite regularly; remote work is at management discretion and not mandatory.
• Must commit to the mission of connecting people with plants, particularly Rocky Mountain region and similar areas worldwide.

• Excellent customer service skills.
• Knowledge of Gift Shop merchandise and Denver Botanic Gardens facilities (or willingness to learn).
• Ability to work effectively with a wide variety of customers.
• Ability to handle cash responsibly and accurately.
• Strong communication and interpersonal skills.
• Ability to work a highly flexible, on‑call schedule including evenings, weekends, holidays, and short‑notice shifts.
• Demonstrated reliability and responsiveness for on‑call scheduling.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to maintain composure under pressure and manage stressful situations.
• Ability to adapt and modify plans when necessary throughout the day.
• Ability to work overtime as necessary.
• Represent the Gardens positively internally and externally at all times.
• Work with respect and cooperation with fellow employees and the public.
• Commit to working safely at all times.

• High school diploma or GED, or equivalent education and experience.
• Minimum of one year experience in cash handling, customer service, and problem resolution.
• Minimum of one year experience working in a team environment.