Associate Customer Care Representative - Lisle, IL

Associate Customer Service Representative

Location: 2300 Cabot Dr, Suite 200, Lisle, IL 60532

Region: Chicago Regional

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Starting annual salary of $45,261 ($23.21/hr). Additional compensation depends on level of experience and applicable licenses, up to $68,946 ($35.36/hr).

Work week: 37.5 hours Monday through Friday, core hours 8:45 AM–5 PM, includes a few holidays and Saturdays annually.

Training starts 8/24/2026 and is full time office for the first year. After training and meeting metrics, eligible for hybrid schedule: 3 days in office and 2 days work from home.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid vacation: at least 13 days in the first 12 months, additional accrual monthly
• 14 paid holidays observed
• 6 days sick time at hire, 6 additional days at 90 days of employment
• Generous 401(k) with company match and immediate vesting; annual 3% non-elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets goals
• Generous leave programs, including paid parental bonding leave
• Student loan repayment and tuition reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Opportunities for advancement within a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements; comprehensive training will be provided

Amica conducts background checks, including criminal, educational, employment, and social media histories. If the role involves use of a company vehicle, a motor vehicle or driving history report will also be required. The background check is not initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and customers is a top priority. Candidates with a criminal history that poses a threat to employees or customers may result in withdrawal of the conditional offer of employment.

Equal Opportunity Policy:
All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older.

Employees are subject to the provisions of the Workers’ Compensation Act.