Outbound Contacts Representative

Responsibilities

• Represent the company by making outbound contacts to members and/or providers regarding a variety of issues.
• Perform basic administrative, clerical, operational, customer support, and computational tasks on routine assignments.
• Follow up with members and/or providers to ensure requests are completed in a timely manner and meet service and quality standards.
• Interpret area/department policies and determine methods for completing assignments, working with minimal direction and exercising independent discretion.

• 1+ year experience in a call center environment with heavy call volume, auto‑dialer, or inbound/outbound customer service roles.
• 1+ year of customer service experience.
• Must reside in the state of Florida.
• Fluent in English and Spanish, able to speak, read, and write both languages without assistance; must pass a language proficiency assessment.
• Ability to work independently, remotely, and with minimal supervision.
• Intermediate to advanced skills with Microsoft Office (Word, Excel, Outlook) and proficiency in troubleshooting general technical issues.
• Strong typing and computer navigation skills with the capacity to use multiple applications simultaneously.

• Associate’s or Bachelor’s degree.
• Experience in a healthcare setting.

• Anticipated start date:
  August 2026.
• Remote work from home schedule:
  Monday through Friday, 8:00AM–5:00PM Eastern Time.
• Occasional travel to Humana offices for training or meetings may be required.
• Self‑provided internet service must meet a minimum download speed of 25
  
  Mbps and an upload speed of 10
  
  Mbps.
• Work from a dedicated space free of ongoing interruptions to protect member PHI/HIPAA information.

• Health benefits effective day
  1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance and scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana is also committed to affirmative action and provides accommodations for individuals with disabilities.