Customer Care Representative

Customer Care Representative

At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.

Join our Hungary team as a Customer Care Representative to provide world-class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.

• Competitive compensation + shift allowances
• Hybrid work environment (50% Home office)
• Private medical coverage and Met Life protection
• SZÉP Card and telework reimbursement
• Engaging employee events and hybrid technology support

• Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
• Document every customer interaction in a detailed and structured manner.
• Maintain and update our internal knowledge base and other sources.
• Handle re-supply and report requests in a timely and efficient manner.
• Assist clients with any technical problems with our equipment.
• Troubleshoot transmission or other equipment usage problems.
• Provide recommendations for service set-up, usage and troubleshooting.

• Availability to work full time and shifts (rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
• Must have excellent written and spoken English language skills
• Must have fluent knowledge in one or more additional European languages like French, Spanish, Italian, Portuguese or German.
• Good capacity for teamwork
• Ability to work independently and demonstrate initiative in resolving issues
• Patience and customer service skills in difficult situations and the ability to defuse potentially stressful situations for Clario clients
• Effective written and verbal communication skills; able to speak well and represent Clario in a professional manner
• Working knowledge of MS Office tools

At Clario, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.