Service Coordinator Sunrise, FL

Bilingual Service Coordinator

We are looking for a bilingual Service Coordinator to support customers from Sunrise, Florida, beginning with on-site training and transitioning to a remote work arrangement. This is a long-term contract position for a patient, tech-savvy, detail-oriented individual who can guide users through account access, website navigation, and general service questions. The ideal candidate is comfortable assisting a wide range of customers, including older adults who may need extra support and clear step-by-step instruction.

Responsibilities:

• Assist customers by phone with account access, website navigation, and general service-related questions in both English and Spanish.
• Walk users through login setup and online system use with clear, easy-to-follow guidance tailored to their comfort level with technology.
• Handle inbound customer inquiries efficiently while delivering courteous, solution-focused support.
• Place outbound calls when needed to follow up on unresolved issues, confirm customer understanding, or provide additional assistance.
• Enter and update customer information accurately in internal systems to maintain complete service records.
• Provide patient, attentive support to customers who require extra time or additional explanation, including older adults.
• Help customers become confident using online tools so they can independently manage future service needs.
• Complete initial on-site training in Sunrise, Florida before moving into the remote portion of the assignment.