Service Coordinator Sunrise, FL

Bilingual Service Coordinator

We are looking for a bilingual Service Coordinator to support customers from our Sunrise, Florida team, with onsite training followed by a remote work arrangement. This is a long-term contract opportunity for someone who is comfortable with technology, communicates clearly in both English and Spanish, and enjoys helping people build confidence with online tools. The ideal candidate brings patience, strong attention to detail, and a customer-first mindset when guiding users through account access and system navigation.

Responsibilities:

• Assist customers by phone with account access, website navigation, and general service-related questions in English and Spanish.
• Guide users step by step through login setup and basic online system functions, adapting your approach to each customer's level of comfort with technology.
• Handle inbound calls efficiently while providing a supportive experience for customers who may need extra time or reassurance.
• Place outbound calls as needed to follow up on customer concerns, confirm resolution, or provide additional assistance.
• Enter and update customer information accurately in internal systems to maintain complete service records.
• Explain processes clearly and help customers become more independent in using online tools and self-service resources.
• Deliver detail-oriented customer support while troubleshooting routine issues and escalating more complex concerns when appropriate.