Business Office Associate

7101 - Richmond - 11090 W Broad St, Glen Allen, VA 23060. Car Max, the way your career should be!

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

• Assist store personnel and all store departments in their daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seek win/win solutions for the customer and partner appropriately.
• Process paperwork associated with retail/wholesale automobile sales, which may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and/or appraisal lane purchases, including collection of titles (calls and follow‑up).
• Collect payoffs, prepare proper paperwork and signatures from customers, and send the appropriate documentation to the Home Office for the funding of drafts.
• Manage multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe, with considerations to security and loss prevention.
• Process paperwork affiliated with the state DMV, including submitting paperwork necessary to title and register a vehicle for a customer after the sale.
• Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
• Perform clerical responsibilities such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answer a multi‑line phone system, respond to callers’ needs, and direct calls as appropriate.

• Pleasant, but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules, including nights, weekends, and holidays.
• Wear Car Max clothing acquired through the company at all times while working in the store.

Work requires ability to:

• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing system.
• Use word processing, spreadsheet, and other programs with intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment requiring above‑average organizational skills and attention to detail.
• Lift objects weighing 15–20 lbs.
• Speak and listen effectively in dealing with internal and external customers in person, over the phone, and in writing.
• Complete Car Max provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within scope of the position.
• Report Asset Protection and/or Human Resource related issues to management.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.