General Virtual Assistant; Familiar with Pet Manager CRM
Remote / Online - Candidates ideally in
Idaho Falls, Bonneville County, Idaho, 83401, USA
Listed on 2026-07-10
Idaho Falls, Bonneville County, Idaho, 83401, USA
Listing for:
SupportFinity™
Remote/Work from Home
position Listed on 2026-07-10
Job specializations:
-
Customer Service/HelpDesk
CRM System, Office Administrator/ Coordinator, Customer Service Rep
Job Description & How to Apply Below
General Virtual Assistant (Familiar with Pet Manager CRM)
Virtual Assistant Team | Posted Mar 9
Full-time
Idaho Falls
Negotiable
Unknown
Key Responsibilities- Client Communication – Email Management
- Respond to and manage incoming client emails, providing information on availability, pricing, and accommodation styles.
- Answer frequently asked questions using website information and internal guidelines.
- Chase outstanding payments and send reminders.
- Enforce late fees in accordance with company policy.
- Coordinate and confirm arrival and departure schedules.
- Communicate and uphold terms and conditions, including the cancellation policy.
- Client Communication – SMS & Text Support
- Handle text‑based inquiries with professionalism and clarity.
- Send auto‑replies for after‑hours messages.
- Answer basic questions for new inquiries.
- Confirm availability for existing clients.
- Redirect requests for specific cat updates to Amy as required.
- CRM Management – Pet Manager
- Use the Pet Manager CRM to support booking and client management tasks.
- Check availability and provide on‑the‑spot quotes for email and text inquiries.
- Enter manual bookings for clients who cannot use the CRM.
- Update or modify booking dates upon request.
- Adjust and reissue invoices as needed.
- Review vaccination certificates for validity before approval.
- Upload vaccination certificates to client profiles when received via email or text.
- Strong written communication skills with a professional and friendly tone.
- High attention to detail and accuracy.
- Ability to follow established processes and enforce policies consistently.
- Experience with CRM systems (Pet Manager experience is an advantage).
- Ability to multitask and manage time effectively.
- Customer service–oriented mindset.
- Reliable, responsive, and able to manage time‑sensitive inquiries.
- Comfortable working independently with minimal supervision.
- Ability to maintain confidentiality and handle client information responsibly.
- Consistent adherence to company policies, procedures, and communication standards.
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