Customer Communications Representative

Customer Communications Representative I

Location: US-NJ-Burlington

Company: Canon U.S.A., Inc.

Position Type: Full-Time

Workstyle: Hybrid

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• Successful completion of Call Taker New-Hire training and introductory period.
• Must be able to work a wide variety of work shifts/schedules with short notice.

Hourly rate: $17.20 - $21.84.

Benefits include medical, dental, vision, 401(k) savings plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome based on job function)
• Volunteer opportunities to give back to local community
• Swag – a Canon welcome kit and official merch.

• Hybrid full-time position requiring in-office attendance three days a week and the option to work from home the remainder of the week.

You must be legally authorized to work in the United States. The company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.