Licensed Customer Service Representative
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-07-10
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Licensed Customer Service Representative — Remote
Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalations as appropriate. Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business.
Training:
Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.
Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:30 am - 1:30 pm EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid‑week when working the weekend.
Work Location:
All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5
Mbps and a download speed of at least 25
Mbps along with a quiet, secure, distraction‑free place to work.
Active P&C Producers insurance license REQUIRED.
We are currently not hiring in NY, CA, AK, HI, NM or IL.
Qualifications- Associates degree or 1+ year Insurance experience preferred.
- 2 years’+ related Customer Service experience is required.
- Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
- Excellent communication and interpersonal skills are required.
- P&C Producers insurance license required.
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
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