Customer Service Rep

TITLE:

Customer Service Rep

LOCATION:

Washington, DC/Hybrid

Employment type:

Contract w2/1099/C2

C

MINIMUM EDUCATION:

Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE:

3 years INTERVIEWS:
Webcam Only

Job Description:

The client is looking for a person with 3 years of working experience as a Customer Service Rep.

Employment type:

Contract w2/1099/C2CComplete

Description:

The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively.

Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.

Assist customers with product information, order status, or any account-related issues.

Resolve customer complaints and issues efficiently and empathetically, following agency procedures.

Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information.

Process transactions, returns, and exchanges according to agency guidelines.

Collaborate with other departments to address and resolve complex issues.

Provide feedback to management on recurring customer concerns and suggest improvements.

Stay informed about industry trends and best practices to enhance customer service quality.

Perform other duties as assigned to support the customer service team.

Skills:

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required Strong organizational and multitasking abilities. Required Excellent written and verbal communication skills. Required Ability to handle sensitive information with confidentiality. Required High School Diploma. Required Flexible work from home options available.
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