Licensed Allstate Customer Service Representative

Job Description

Allstate Agency – Strongsville, OH (Hybrid Work Schedule Available - up to 3 days at home)

• $47,000 base salary + commission & performance bonuses
• Total compensation up to $67,000 annually

The Partner’s Group Allstate Agency is a top-performing, fast-growing agency, coming off a record-breaking year. We are looking for a professional, client-focused Customer Service Representative to support our growing client base.

This role is ideal for someone who enjoys helping people, solving problems, and building long-term client relationships
—while also identifying opportunities to better protect clients through coverage recommendations.

• $47K base + commission and bonus opportunities (up to $67K)
• Hybrid flexibility (work from home available after training)
• Ongoing training and professional development
• Clear opportunity for growth within a top-performing agency
• Supportive, team-oriented work environment

• Be part of a growing, high-performing agency
• Build a long-term career in the insurance industry
• Work in a role where service and relationships truly matter
• Gain valuable experience with opportunities to advance

If you take pride in your work, enjoy helping people, and want to grow your career in a stable, team-oriented environment, we encourage you to apply today.

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Health Insurance Stipend Available
• Hybrid Work Schedule Available

• Serve as the first point of contact for clients (phone and in-person)
• Assist with policy changes, payments, and general account support
• Guide clients through the claims process with empathy and clarity
• Identify coverage gaps and educate clients on additional protection options
• Provide high-quality service in a fast-paced, high-call-volume environment
• Support onboarding of new clients, ensuring a smooth customer experience
• Maintain accurate client records and documentation
• Assist the sales team with client follow-up and administrative support

Required Qualifications:

• Property & Casualty License OR willingness to obtain
• 1–3 years of customer service or insurance experience
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Comfortable handling a high volume of client interactions
• Reliable, professional, and team-oriented
• Ability to work in-office (hybrid flexibility available after training)

• Insurance agency or industry experience
• Experience in a high-volume call environment
• Strong organizational and time management skills