Customer Support Specialist

Job Summary

We are seeking a Customer Support Specialist for a temp-to-hire opportunity supporting a growing software customer service team. This remote role is ideal for a technical support professional who enjoys troubleshooting, helping users solve problems, and learning new technology in a collaborative environment.

As a Customer Support Specialist, you will assist customers by phone, email, chat, and text while helping configure accounts, resolve product questions, and improve the overall customer experience. This position offers a stable Monday through Friday schedule, supportive leadership, positive teamwork, and the opportunity to grow your technical support career while making a meaningful impact for customers.

• Provide technical customer support through phone, email, chat, and text channels.
• Troubleshoot software and user issues, guide customers through resolutions, and elevate complex concerns when needed.
• Configure, update, and maintain customer accounts, system settings, and product access.
• Assist with customer onboarding, product questions, and user training support.
• Create and update customer-facing documentation, training materials, and support resources.
• Partner with internal teams to share customer feedback and help improve the user experience.

• Pay: $18.00 per hour.
• Job type:
  Temp-to-hire.
• Schedule:
  
  Monday through Friday, standard business hours.
• Work arrangement: 100% remote, Eastern Time preferred.
• Collaborative and supportive team environment.
• Opportunity to build your technical support career.

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One offers major medical, dental, vision, 401(k) and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please contact your staffing representative.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.