Customer Service Representative; Hybrid, Evening Shift

Job Title

Customer Service Representative

This position is specifically for one of our two evening shifts: 12:00pm-9pm or 1:00pm-10:00pm. Please do not apply for this position if you are not available during these times.

This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. In order to maintain work from home status, it is required to maintain good performance and attendance. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office.

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry.

Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call.

Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

• Answer incoming calls and respond to customer's requests
• Ability to work in a fast paced environment.
• Book appointments for members with a high degree of data accuracy
• Maintain excellent written and verbal communication skills on a consistent basis
• Identify and escalate issues to supervisors
• Responsible for adapting to fast changing guidelines with customers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains and improves quality results by adhering to standards and guidelines