Collections Representative

Position: Collections Representative I
** About the Role*
* Canon Financial Services, Inc. (CFS) is located in Burlington, NJ.

Canon Financial Services, Inc. (CFS) is a dynamic and forward-thinking organization committed to building meaningful partnerships and delivering innovative financial solutions. We take pride in driving exceptional customer experiences while upholding the highest standards of operational excellence, integrity, and inclusion.

We are seeking a Collections Representative I (Representative, Collections I) to join our team. In this role, you will be responsible for managing past-due accounts, including customers with balances aged 1-30 days as well as accounts exceeding 31 days delinquency.

This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

** Your Impact*
* The Collections Representative I (Representative, Collections I) is an integral member of the team. Key responsibilities include, but are not limited:

- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

- Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates

- Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases

- Resolve customer delinquency to ensure resolution prior to 90 days

- Accountable for reducing delinquency for assigned accounts

- Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion

- Has skip tracing/account reconciliation knowledge

- Update core systems with case management while updating and maintaining both the contact and virtual account database

- Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image

- Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time

- Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers

- Successfully completes other projects as assigned by management

- Ability to manage customers with multiple schedules.

- Experience Preferred: 1 year of Collections/Customer Service experience

- Minimum of a HS DIploma or equivalent required

- Strong verbal and written communication skills

- Intermediate knowledge level of Microsoft Office products

- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met

- Proven analytical problem solving skills and basic math skills required

- Ability to multitask and excel in a fast paced environment

- Strong ability to prioritize, with excellent time management skills

- Successful utilization of systems:  Sales Force, Unified Desktop, Leasewave

*
* About You:

The Skills & Expertise You Bring*
* - Experience Preferred: 1 year of Collections/Customer Service experience

- High school diploma or equivalent is required; additional vocational training or coursework in a related field is a plus

- Strong verbal and written communication skills

- Intermediate knowledge level of Microsoft Office products

- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met

- Proven analytical problem solving skills and basic math skills required

- Ability to multitask and excel in a fast paced environment

- Strong ability to prioritize, with excellent time management skills

- Successful utilization of systems:  Sales Force, Unified…